Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at or contact us on media.
Orders and Returns
Delivery charges for orders from the Online Shop?
All headphones are free of shipping when purchased. Only a few accessory products and some products require you to bear the corresponding shipping cost. Some countries do not support delivery or there is no logistics for delivery. For specific details, please refer to the order information.
How soon will the shipment be arranged after payment ?
Under normal circumstances, it usually takes us about 1 to 3 working days to deliver the goods. Please allow us 1 to 3 working days to process your order!You can log in to worldfirst to view the relevant logistics upload information, or provide the order number to contact and consult us for logistics tracking information
Can orders that have been dispatched be refused?
Orders that have been dispatched are not eligible for rejection. Rejection will result in high shipping charges, which we will deduct. We suggest you contact us to handle the relevant situation after receiving the goods.
If the package fails to be delivered due to the following circumstances, the customer shall bear the consequences and costs arising therefrom by themselves:
The recipient provided the wrong address or phone number
When the express delivery company tried to contact the recipient, they were unable to reach the recipient
The recipient refused to sign for the package
Selecting "Unsigned delivery" may result in the loss or damage of the package to the recipient
Refuse to pay local taxes/handling fees to the recipient
Refuse to provide customs clearance certification documents
How long will delivery take?
Normal delivery takes about 7 to 15 days. In some countries, delivery may be delayed due to local policies or customs. Please refer to the local logistics and delivery situation for specific details.
Tracking Web：https://www.17track.net/zh-cn
Which browser is best to use the site?
It is recommended to open the website with Google Chrome for browsing and purchasing for a better browsing experience.
How do I subscribe to the newsletter?
Ad vivamus nullam scelerisque a neque suspendisse consectetur fringilla a suspendisse proin senectus lobortis lacinia sem parturient dapibus ad aliquet maecenas dis neque.
Torquent posuere vel id sagittis urna placerat ridiculus odio vestibulum donec tristique a nisl eros conubia condimentum nunc quisque nibh adipiscing habitasse parturient suspendisse proin a pharetra commodo leo tincidunt lobortis lacinia sem parturient dapibus.
If the package fails to be delivered due to the following circumstances, the customer shall bear the consequences and costs arising therefrom by themselves：
The recipient provided the wrong address or phone number
When the express delivery company tried to contact the recipient, they were unable to reach the recipient
The recipient refused to sign for the package
Selecting "Unsigned delivery" may result in the loss or damage of the package to the recipient
Refuse to pay local taxes/handling fees to the recipient
Refuse to provide customs clearance certification documents